Your satisfaction is our priority. We make returns simple and hassle-free.
In accordance with the South African Consumer Protection Act (CPA), you have the right to return items purchased from Automotive Spares within 7 days of receipt, provided they meet our return conditions.
✓ 7-day return period from date of delivery
✓ Items must be unused and in original packaging
✓ Full refund or exchange available
✓ Defective items accepted at any time
Email us at info@automotivespares.co.za or use our contact form to initiate a return. Include your order number and reason for return.
We'll review your request and provide a Return Authorization (RA) number within 1 business day. This number must be included with your return.
Securely package the item in its original packaging with all accessories, labels, and documentation. Write the RA number clearly on the outside of the package.
You can either:
Once we receive and inspect your return, we'll process your refund within 7-14 business days to your original payment method.
All refunds are processed to the original payment method used for the purchase. We cannot issue refunds to a different payment method or account.
Total refund time: 7-14 business days from when we receive your return.
You will receive a full refund for the product cost. Original shipping charges are non-refundable unless the return is due to our error or a defective product.
💡 Tip: Dropping off returns at our store is always FREE and faster!
If you receive a defective or damaged item, we'll make it right immediately:
Please take photos of any damage and include them when contacting us. This helps us process your claim faster and improve our quality control.
We're happy to exchange items for a different part if:
To request an exchange, follow the same return process and indicate in your message that you'd like to exchange for a different part.
This return policy complies with the South African Consumer Protection Act, 2008 (Act 68 of 2008). Under the CPA, you have the right to:
Test-fitting is generally acceptable as long as the part remains unused and in its original condition. However, once a part is installed or shows signs of use, it cannot be returned.
You can return it within 7 days as long as it's unused and in original packaging. However, you'll be responsible for return shipping costs. We recommend double-checking part compatibility before ordering.
A defective part typically shows manufacturing faults, doesn't fit as specified, or fails to function as advertised. If you suspect a part is defective, contact us immediately with photos and a description. We'll help determine if it's defective.
Yes, as long as it's within 7 days and the part is unused. However, if the part is correct according to your order but incompatible with your vehicle due to ordering error, you'll cover return shipping.
We can offer store credit if you prefer, which can be used for any future purchases. Just let us know when initiating your return. Store credit never expires.
If you refuse delivery, the item will be returned to us. You'll receive a refund for the product cost minus all shipping charges (both ways), unless the refusal was due to our error.
We're here to help! Contact us at info@automotivespares.co.za or use our contact form.